Consultancy & Booking Terms
Who we are
This agreement is between Extra Mile Health Limited, trading as Dr Chris Bramah (“we”, “us”, “our”), and the person or organisation booking our services (“you”, “your”).
Company: Extra Mile Health Limited (trading as Dr Chris Bramah)
Registered office: Manchester Institute Of Health & Performance
Company number: [09345014] (England & Wales)
Contact: consult@drchrisbramah.com
These terms apply to all bookings made via email, web forms, or written agreement. If we agree a Statement of Work (“SOW”) or Proposal with you, that SOW forms part of this contract and prevails over any conflict with these terms.
1) Scope of services
We provide:
Injury assessment & rehabilitation (including clinical examination, force-plate testing, 3D motion/movement analysis, isokinetic or strength testing, and rehabilitation planning/progression).
Biomechanics testing & movement analysis for running, deceleration and change of direction.
Consultancy for professional teams/organisations (e.g., return-to-play, screening protocols, force-plate strategy, programme design).
Workshops, speaking & education.
Deliverables (e.g., reports, summaries, slide decks) will be described in your confirmation or SOW.
2) Bookings, rescheduling & cancellations
A) Private assessments / 1:1 sessions
Booking: your appointment is confirmed when we send written confirmation.
Rescheduling: please give at least [48] hours’ notice.
Cancellation:
[>48 hours]: no fee.
[24–48 hours]: 50% of the fee.
[<24 hours] or no-show: 100% of the fee.
Late arrival: we’ll do our best, but your session may need to end at the booked time to respect other clients.
B) Club/organisation consultancy & workshops
Dates are secured on signature of the SOW/Proposal and (where stated) a [25–50%] non-refundable deposit.
Rescheduling: by mutual agreement and subject to availability.
Cancellation:
≥ 14 days’ notice: fee for work already performed + any non-refundable expenses.
< 14 days’ notice: 50% of the remaining fees (or as per SOW).
< 7 days’ notice or event day: 100% of the fees (or as per SOW).
Travel & expenses: reimbursable at cost (pre-approved where practicable).
We may cancel or rearrange if a clinician becomes ill, a venue becomes unavailable, or for other reasons beyond our reasonable control. In that case we’ll offer the earliest alternative date; if we cannot, any pre-paid fees for the affected booking will be refunded.
3) Fees & payment
Fees are as quoted on booking or in your SOW.
Private clients: payment due at or before the appointment unless agreed otherwise.
Organisations: invoiced per SOW; payment due [14] days from invoice date.
Overdue amounts may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998 (B2B) or at [4%] above Bank of England base rate (consumers), plus reasonable recovery costs.
We may suspend services for unpaid invoices.
4) Client responsibilities
You agree to:
Provide accurate health/injury information, previous investigations and relevant history.
Inform us of any changes to your condition.
Follow safety guidance and any pre-test requirements (e.g., footwear, warm-up, medication disclosures, pregnancy).
For on-site visits, ensure facilities/equipment and insurance are suitable and safe.
For under-18s, a parent/guardian must attend or give written consent.
5) Clinical information, confidentiality & data protection
We handle personal data (including health data) in line with our Privacy Policy.
For private clients, our lawful bases typically include contract (Art. 6(1)(b)) and health care/treatment (Art. 9(2)(h)).
For clubs/organisations, we may act as your Data Processor for athlete data under a Data Processing Agreement (DPA); in that case you are the Data Controller and we process only on your documented instructions.
We keep records for the retention periods set out in our Privacy Policy and applicable professional guidance.
We maintain confidentiality of your information except where disclosure is required by law, to protect vital interests, or with your consent.
6) Reports, deliverables & intellectual property
Pre-existing IP (methods, frameworks, code, templates) remains ours.
You receive a non-exclusive licence to use deliverables we create for your internal purposes. You must not share, publish or commercialise our materials without written permission unless the SOW says otherwise.
Where we provide academic references or publication summaries, those remain subject to the original publishers’ rights.
7) Practical limitations & medical disclaimer
Our services are not emergency care and do not replace medical treatment. If you have a medical emergency, call 999/112 or follow local emergency procedures.
Performance outcomes and injury timelines vary; we cannot guarantee specific results.
Some tests may not be suitable in certain clinical situations; we may adapt or postpone where necessary for safety.
8) Safety, equipment & location
We use reasonable care and skill in assessments and advice.
Where testing occurs at your facility, you are responsible for ensuring a safe environment and appropriate insurances; we may refuse to proceed if conditions are unsafe.
You agree to wear suitable clothing and footwear and to notify us of any contraindications (e.g., acute injury, illness).
9) Publicity & testimonials
We will not identify you or your athletes in marketing without written permission. Anonymous case insights may be used to improve services or for educational purposes; we will never include personal data without consent or a lawful basis.
10) Insurance & professional standards
We maintain appropriate professional indemnity and public liability insurance and follow relevant professional standards for assessment, record keeping and data protection.
11) Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be limited.
Subject to that, we are not liable for: loss of profits, revenue, business, anticipated savings, data, goodwill or any indirect or consequential loss. Our total liability for any claim arising out of the services is limited to the fees paid for the specific engagement giving rise to the claim (or the amount stated in the SOW), except to the extent a higher amount is required by law.
12) Force majeure
Neither party is liable for delay or failure to perform due to events beyond reasonable control (including illness, epidemic, government action, transport disruption, venue closure). Time for performance will be extended or the affected service re-scheduled. If performance remains impossible, affected fees will be refunded for undelivered services.
13) Termination
Either party may terminate an engagement for material breach not remedied within 14 days of written notice. On termination you will pay for services performed and committed costs up to the termination date.
14) Governing law
These terms and any non-contractual obligations are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except consumers resident elsewhere in the UK/EEA may rely on mandatory local protections.
15) Contact
Questions about these terms: consult@drchrisbramah.com
Postal: Extra Mile Health Limited (trading as Dr Chris Bramah), located at Manchester Institute Of Health & Performance
Last updated: [24th September 2025]